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Frequently Asked Questions2020-06-17T16:43:14-07:00
Do you service residential and commercial buildings?2020-06-17T17:43:34-07:00

Yes! We service everything from apartment units, to single family homes, to large commercial office buildings, and small restaurants. Please call today to discuss your property’s needs with a member of our service team.

Will I need to leave my home for the treatment?2020-06-17T17:42:59-07:00

It depends on what service you request and what pests we are treating for. If we need to complete an interior spray treatment, yes, you will need to leave your home during the treatment and for four (4) hours after the treatment is complete.

Do you offer a military discount?2020-07-24T11:34:11-07:00

Yes! As San Diego is one of our nation’s largest hubs for military personnel, we want to thank you for your service to our community, whether you are active or a veteran, with a military discount. Our Operator is a Navy veteran and we understand and appreciate the sacrifice you have made for our community and country.

Are your technicians trained and certified?2020-06-17T17:40:58-07:00

Yes. All technicians at M Exterminators are licensed by the Structural Pest Control Board of California and are required to complete comprehensive training to maintain their license. The company is also licensed, bonded, and insured, as mandated by the state of California.

What safety protocols are in place after the news of COVID-19?2020-06-17T17:40:18-07:00

Here at M Exterminators, we take safety very seriously. The state of California deemed pest control an essential industry to remain open during the COVID-19 pandemic. While we were thankful to still be in business, we needed to set strict safety protocols to keep not only our customers safe, but our technicians safe and healthy. All technicians are required to wear a mask and gloves upon entering your home. He/She will remain at a safe distance during the inspection and treatment as outlined by the CDC. Gloves are changed between appointments and hand sanitizer is applied. We ask that any customers that have been sick or currently feel ill to reschedule your appointment for a minimum of two weeks later.

What is included in your rodent trapping services?2020-09-13T04:10:00-07:00

Rodents, including rats and mice, only need a quarter size hole or less to invade your home. Therefore, one of the most important steps in rodent control is rodent exclusion, or eliminating rodent entry points. One of our licensed, specialized technicians will complete a thorough evaluation of the interior and exterior of your home to determine how the rodents are gaining access. Once these points are determined, we will make recommendations on what repairs need to be made in order to prevent any new rodents from entering and set traps inside to capture any invaders that are still inside.

How long are your services guaranteed for?2020-06-17T17:38:03-07:00

All one-time services are guaranteed for 30 days. Meaning that if you notice your problem pest is still a problem after our initial treatment, call us to schedule a free of charge follow-up within 30 days of your first visit. If you are a recurring customer of ours, all follow-ups are included in your service package, unless it is a new problem pest you are dealing with, in which case we will provide the new service at a discounted rate.

Are the bites on my skin from Bed Bugs?2020-06-17T17:33:58-07:00

Possibly. While bed bugs may be the culprit and are most notoriously blamed for the bites, it could be a variety of other blood feeding pests, like fleas, mites, mosquitoes, etc. The first step in determining what kind of pest is biting you is a thorough in-home inspection. The inspection will consist of close examination of your mattresses, furniture, carpets, cracks and crevices, and other pest hiding places. Once we determine what the problem pest is, we will walk you through the customized treatment plan and next steps on how we are going to eliminate the problem.

Are your services pet-friendly?2020-06-17T17:32:51-07:00

Yes. We consider pets as family members too and want to keep everyone in your home safe. Please be sure to inform us of your furry friend and we will walk you through how to prepare for your service visit.

Do you offer Green or Organic pest control treatment alternatives?2020-06-17T17:26:38-07:00

Yes. We understand that all of our customers’ needs are different and some customers may be interested in eco-friendly treatment options. When you schedule your appointment, please let us know that you are interested in one of these organic alternatives.

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